To Tell or Not to Tell
Realtor Brady Seacrest was asked by his seller-client Deena Sandini, “How is everything going?”
Seacrest had to think fast. He was on the horns of a dilemma, which is an uncomfortable place to be. Should he tell her the truth; that her sale might be dying? He knew her to be fragile when she wasn’t hot-headed and explosive. He opted for concealment of the truth. Concealment of the truth requires skill.
“Just a second Deena,” he said skillfully. “Hey, Johnny, give your brother back his mitt. Sorry, Deena, I’m coming back from the park with the kids, and yes, everything is going fine here.” That was the truth.
“Well that’s nice, dear. We’re just about all packed up and ready,” said Deena. “We signed the contract with those nice young men from the moving company. So we just want to make sure all systems are go, Captain!”
“Oh, great…. I mean, Ship Ahoy,” he said half-heartedly.
“Are you all right, dear? Is anything wrong?”
“I’m sorry, it’s been a long day,” said Seacrest. That was the truth. “Have a great weekend and I’ll check in with you on Monday.”
The truth Seacrest concealed from Deena was the bad news he heard this morning from the buyer’s lender. The lender had conducted a last-minute “Field Review” of the appraisal on Deena’s property; in other words a second opinion. The Field Review came in $15,000 low.
It was a deal-killer. Low appraisal equals no loan equals no sale.
Seacrest spent that Friday afternoon begging the lender for another Field Review- a third opinion. He spent a gut-wrenching weekend, swallowing Tums, having nightmares of Deena Sandini weeping when she wasn’t raging, in her living room amid stacked boxes and scattered furniture, her sale dead, her dreams of moving to her new home crushed.
Seacrest spent Monday morning uncomfortably riding the horns of his dilemma, avoiding direct conversation with Deena. Monday at noon he received a miracle: A new Field Review agreed with the original appraisal. The deal was back on track.
“Hello Deena,” Seacrest said whole-heartedly, “this is your Captain speaking. All hands are on deck for smooth sailing into port. All systems are a definite go.”
“Well, of course they are,” said Deena, “I knew there could be no trouble with you at the helm, dear.”
Seacrest popped a few more Tums and pondered the merits of concealment of the truth.
