Love's Real Stories

Answering all the real estate questions you never knew you had.

Apprentice Again

“You got the job, son!” said old Mr. Voss. He had a strong, calloused grip. But I was unsure of my job description. I was visiting the Voss home with the intent to list the house for sale. When I found Mr. Voss in his back-yard shop, I was immediately put to work by the man, taking his orders like an apprentice, helping him re-build an old redwood trellis. He called me Rob despite my corrections, and I realized as we worked, that he wasn’t completely tied in mentally with this world. Physically, at 85 or 90, he was in command, and worked his antique tools like a master carpenter.

“Wipe these tools down, Rob, and let’s go check on the other guys.”

There were no other guys. As I hurried to keep up with his long strides, I said, “Mr. Voss, I’m a Realtor, and I am here because you called my office about selling your house.” I handed him my card. He seemed to take new notice of me and our surroundings. His tall, wiry frame and wide shoulders that he had held erect while we worked now slouched and stooped.

“Yeah, yeah, okay, right…… Sissy says we’re selling and moving. I’ll show you around the place.” A fat orange cat rubbed against Mr. Voss’ legs and accompanied his every step. The place was in perfect shape, improved by Mr. Voss with well-crafted wood trim and finish. I was excited at the prospect of listing it.

At one point on our tour, Mr. Voss stood beside me on the strip of grass bordering the busy street in front of his house, and so help me, proceeded to relieve himself, splattering the roadside curb as well as the tops of our shoes. He maintained a stream of conversation as though we were standing alone in the woods.

I herded Mr. Voss back into the house, where Mrs. Voss sat in her rocker. She regarded us silently and incoherently. I locked the doors. This was a scary situation. These people were not lucid.

On the kitchen wall, “Sissy” was scrawled in black ink under the phone. I dialed the long-distance number beside the name.

“Hi, I’m a Realtor and I’m here with Mr. and Mrs. Voss. He called me to sell the house, and I’m a little concerned……”

“What?” screamed Sissy. “You’re in my parents’ house? Where’s my niece!?” I told her I saw no niece.

“Listen, Buster,” she said evenly and menacingly, “I don’t know what you’re plotting, but you will never sell my parents’ house. I’m calling the police.”

A week later, someone else’s Real Estate sign stood in the front yard of the vacant Voss home. There was no sign of life except for the fat orange cat on a ledge of the brick chimney.

Sissy was right. I never did sell her parents’ home.

Apprentice

I stood outside the front door and waited while someone inside opened a series of locks from top to bottom, painstakingly and slowly.

I checked my “While You Were Out” note. The message said, “Man says needs to sell house now- Mr. Voss.”

The house looked solid. Natural lap-siding gleamed with an oil coating like a good old baseball glove. A fat orange cat crouched and glared at me from a ledge on the brick chimney. This would be a nice listing.

I heard metallic clunking, clanking, and rattling from the other side of the door. Deadbolts opened, chains slid out of slots, and padlocks unhooked. At last, the door slowly opened and I was greeted by an ancient, silent woman with long white hair and otherworldly blue eyes. She didn’t respond to my introduction, and after a long gaze into my eyes, she smiled calmly, and waved me in.

She led me through the living room to the kitchen. As we slowly made our way, I admired rich paneling and hardwood floors. “HENRY!” she shrieked to no one. My heart jumped. She wandered back into the living room and sank into a straight-back rocker and stared out the window.

The kitchen wall-mounted phone was surrounded by a confetti-like spray of sticky notes covered with phone numbers, names, and indiscriminate scrawl.

I peered outside and saw a tall stooped man in overalls disappearing into a stout little shop building.

I slipped out back, and leaned in the shop doorway. “Mr. Voss?”

“You know it, son!” he said, grabbing a handsaw off a workbench. “Bring that drill, will ya?” The drill was an old brace-and-bit with big wood-knob handles. It lay among a neat display of chisels, hand planes, and antique tools in perfect condition.

“Let’s go!” he said. “Hang on to this two-by-two, Rob.”

He called me Rob for the next two hours, despite my protests, and we rebuilt the upper part of his redwood trellis. He ordered me around like an apprentice.

“Nice work, Ron!” he said when I drilled through a two-by-two, holding the wood-knob handle of the brace-and-bit against my chest, spinning the bit churn-like.

The man was 85 or 90 years old, with questionable mental lucidity, but a master carpenter, and in complete control of his physical abilities.

“Congratulations, Rob,” he said and shook my hand. “You got the job!”

“But I’m here to list your house for sale.”

“Did you hear me, boy? You got the job. You want it or not?”

I was unsure of my job description, Realtor, laborer, or both.

“Uh, yes,” I said. “I’ll take it.”

(To be continued………)

Rule of Cool

If your heat and air unit starts to cough and sputter, you need to know about a new law that went into effect on January 1, 2015, which will require you to buy an upgraded unit at more expense than you might have thought.

But, according to the Department of Energy, who made the law, you will save money in the long run. The overall intent is to save the environment. The Department of Energy sets energy-efficiency standards for air-conditioning and heating equipment, measured as the Seasonal Energy Efficiency Ratio (SEER), a number prominently displayed on the bright yellow Energy Guide sticker on the side of air conditioners, heat pumps and other equipment.

The higher the SEER rating, the more energy efficient the unit is, and the more money you are supposed to save by operating it. If you have an older air conditioning unit, you might see that it has a rating of 8 or 10 SEER. In 2006 the requirement was stepped up to 13 SEER, and now the Department of Energy has raised the bar higher, depending on the region of the United States you live in.

California is in the “Southwest Region” and we are held to the toughest standards because we are considered a “hot-dry” region. Air conditioners installed in homes in California must have at least a 14 SEER rating. The same goes for heat pumps and gas package units.

Opponents of the Department of Energy’s rules say the cost of replacement requirements is unfair and hidden.

A contractor I spoke with said, “These new AC units are bigger than the existing ones, and a lot of remodeling will be required to fit the systems that are enclosed. There are going to be a lot of angry people. First, they’ll find out that the unit itself costs a lot more than they expected. Second, they’ll find out they have to remodel their house to just to fit the thing in.”

The contractor said changing the SEER number from 13 to 14 isn’t worth it. “We just went through a big change a few years ago,” he said. “This is a tiny change in efficiency, but it’s a huge cost to the public.”

The Department of Energy has a different view. They say the AC and heat pump standards will save about 156 billion kilowatt hours of electricity over 30 years or roughly enough to run 8.7 million typical U.S. homes for one year. The furnace standards will save about 31 billion therms of natural gas over 30 years, or roughly enough to heat 62 million typical U.S. homes for one year. Carbon dioxide emissions, attributed to global warming, will be cut by up to 143 million metric tons over 30 years, an amount equal to the emissions of 25 million cars over one year. Emissions of bad stuff like smog-forming nitrogen oxides will be reduced by 124 thousand tons, and mercury emissions cut by 338 pounds. They say the dollar savings for consumers will reach about $18.7 billion.

The Department of Energy says that although a new AC, furnace or heat pump will cost more as a result of the new requirements, this cost is more than outweighed by energy bill savings over the life of the product. They say a typical buyer will net about $150 in savings over the life of a new air conditioner meeting the standard, a heat pump buyer will net about $146 and a furnace buyer will net $571 compared to a unit just meeting the current standard.

However it shakes out, it’s probably time to eyeball that yellow sticker on the heat and air unit, and get an idea of the fun to come when it starts to wheeze.

Tenant Blues

Hostile tenants can turn the act of listing a house into a dangerous proposition for Realtors. We try to stay out of landlord-tenant problems, but sometimes get pulled in.

“The guy’s a dirtbag,” said the owner of this house I was hoping to list. “He doesn’t pay rent, and the neighbors complain about loud music and parties.”

“You need to evict him,” I said.

“It’s in the works. I’ve sent him all the notices, but the jerk ignores ‘em. He’s one of those bums who’ll take it to the limit. Meanwhile, I’m 200 miles away, getting no rent.”

Against my better judgment, I went to the house. I wanted the listing and it wasn’t going to happen with that bad tenant in the way.

I heard Johnny Cash as I walked up the weather-beaten staircase. The ornate front door with an oval-shaped beveled-glass window and Victorian filigree trim-work had seen better times.

The music stopped after I banged on the door a few times. A big guy answered. I was ready to run. He looked me over and rolled his eyes, apparently in reaction to my business attire.

“Come on in,” he said in a resigned tone. I followed carefully. He plopped onto an old sofa and grabbed a beautiful Gibson Hummingbird guitar.

“So you’re what, the rent collector or something?” He strummed an E chord.

“No, I’m a Realtor. The owner is talking about selling.”

“Yeah, well he can do whatever he wants,” he said. “I’m outta here this weekend. I got a job in L.A. starting next week. You can let the dear Landlord know I’ll be paying up on the rent.”

“Wait a minute,” I said, “was that you playing Johnny Cash before I came in?”

He smiled and played the opening lick to Folsom Prison Blues. He sang like Johnny Cash. I harmonized with him over the lines, ‘If they freed me from this prison , If that railroad train was mine, I bet I’d move it on a little farther down the line, Far from Folsom Prison…….’

The guy smiled again. “You play?” I nodded. He pulled from under the sofa a Martin D-18 guitar.

We jammed and sang Doc Watson, Merle Haggard, and Hank Williams songs. A couple of his buddies showed up with beer and instruments and we jammed some more. We became great friends.

The next day I called the owner.

“Your tenant will be out this weekend,” I said.

“I doubt that,” he said. “I got complaints about loud music and partying again last night. The dirtbag!”

Ship-Shape

I got a behind-the-scenes look at two households in action one evening. The first was the household of my new client, the Burbanks. The second was my own.

I had arrived at the Burbank home with my market analysis in hand, to discuss listing their home for sale. Mrs. Burbank answered the door with a dishrag in her hand and a harried look on her face. She waved me in before I could finish my introduction.

“I’ll be with you in a few minutes; make yourself at home,” she said quickly as she cleared a spot at the table.

She pointed toward the kitchen as she hurried away. “Help yourself to some juice or water.”

“Darlene!” she shouted, “I told you no T.V. till your homework is done! Bobby! Maxine! Clean up your messes and get ready for dinner!”

Coloring books, shoes, papers, backpacks, and kid stuff were scattered throughout the living room and family room, and the kids bounded around happily screaming and chasing each other through the chaos. Mrs. Burbank barked more orders to no effect. The TV blared.

The sound of a phone ringing was faintly heard above the racket.

“That was your father!” yelled Mrs. Burbank. “He’ll be home in ten minutes!”

Those were the magic words. The T.V. silenced. The kids snapped to attention and went to the business of cleaning up.

When Mr. Burbank came through the front door, the kids and Mrs. Burbank were there to greet him like a military line-up ready for inspection. He looked the part of The General in his crisp suit and tie, attaché case in hand. His troops were smiling, quiet, and in order; his domain ship-shape. I was impressed and felt a pang of envy.

Back at the office, I called home and announced I was on my way in a General-like manner.

When I came through the front door, I surveyed my domain: Chaos. My oldest sat at the coffee table surrounded by an explosion of paper, schoolbooks, pens, pencils, and paint. The middle and youngest were careening about the place screeching and flinging toys this way and that. The T.V. blared.

“Daddy!” they screamed when they saw me. They all rushed me.

“What a mess, you guys,” I said.

My words were ignored. The kids climbed me like a Jungle Gym and made me swing them by their arms. They made me get down on my hands and knees, climbed onto my back, and rode me around through the chaos and mess.

I was envious of Mr. Burbank, but I felt bad he missed out on all the chaos.

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